atjili Frequently Asked Questions

Creating an atjili account takes just a few minutes. Visit atjili.cam, click the registration button, and fill in your full name, date of birth, email address, and mobile number. Make sure all details are accurate — they will be used for identity verification. You must be at least 21 years old to register, in compliance with PAGCOR regulations.

atjili requires a government-issued photo ID — such as a Philippine passport, SSS ID, PhilSys national ID, driver's license, or PRC card — to verify your identity. You may also be asked to submit a proof of address (like a utility bill or bank statement) and a selfie with your ID. Verification is usually completed within 24 hours of submission.

On the atjili login page, click "Forgot Password" and enter your registered email address. You will receive a password reset link within a few minutes. Check your spam folder if it doesn't arrive in your inbox. If you no longer have access to your registered email, contact atjili support at [email protected] for manual account recovery.

No. atjili strictly enforces a one-account-per-player policy. Creating duplicate accounts — even under a different email or phone number — is a violation of the atjili Terms and Conditions. If duplicate accounts are detected, all associated accounts will be suspended and any bonus balances forfeited. If you have accidentally created a duplicate, contact support immediately.

You can request permanent account closure by contacting atjili support at [email protected] with the subject line "Account Closure Request". Your remaining real money balance will be returned to your registered payment method after identity verification. If your reason for closing is gambling-related, consider using atjili's self-exclusion tool instead — it achieves the same result but also blocks re-registration.

Log in to your atjili account, go to the Cashier section, and select GCash as your deposit method. Enter the amount you want to deposit and follow the on-screen instructions to authorize the transfer from your GCash wallet. GCash deposits are credited to your atjili PHP wallet almost instantly — usually within seconds of authorization.

The minimum deposit on atjili varies by payment method and is always displayed in the atjili Cashier at the time of deposit. Generally, GCash and Maya deposits start from PHP 100, while bank transfers (BPI, BDO, Metrobank, UnionBank) may have a slightly higher minimum. Check the Cashier for the current minimums before initiating your deposit.

GCash and Maya withdrawals on atjili are typically processed within four hours of approval, and many are completed within the same day. Withdrawal requests submitted before 3:00 PM Philippine Standard Time on business days are usually processed the same day. Your atjili account must be fully verified before any withdrawal can be released.

atjili does not charge platform fees on deposits or withdrawals. However, some payment providers — particularly banks and certain e-wallets — may impose their own transaction fees on outgoing transfers. GCash and Maya typically process atjili transactions fee-free, but always check your payment provider's current fee schedule to be sure.

No. atjili follows a same-source withdrawal policy — withdrawals are processed back to the same payment method and account used for the corresponding deposit. This is a standard anti-money laundering requirement. If your original payment method is no longer available, contact atjili support, who will guide you through the alternative verification process.

The minimum withdrawal on atjili is PHP 200, though this may vary slightly depending on your payment method. The current minimum is always displayed in the atjili Cashier when you initiate a withdrawal request. Make sure your real money balance meets the minimum before submitting the request to avoid delays.

atjili offers an extensive slots library featuring titles from top providers including JILI, Pragmatic Play, PG Soft, Spadegaming, and CQ9. Filipino fan favorites like Fortune Gems, Golden Empire, and Crazy 777 from JILI are available, alongside international hits like Sweet Bonanza and Gates of Olympus. The full slots catalog is accessible on mobile and desktop via the atjili Slot section.

All RNG (random number generator) games on atjili — including slots, bingo, and fishing games — are powered by certified third-party game studios whose engines are independently audited for fairness and randomness. Live casino games use genuine physical equipment operated in certified studios. atjili does not have the ability to influence game outcomes, which are entirely determined by the providers' certified systems.

Yes — atjili is fully optimized for mobile play. The platform runs smoothly on Android and iOS devices through your mobile browser, with no app download required. The atjili mobile interface adapts to your screen size automatically, giving you full access to slots, live casino, sports betting, bingo, fishing games, and the cashier — all from your smartphone.

Yes. atjili's sportsbook covers PBA (Philippine Basketball Association) games alongside NBA, international football, UFC, boxing, and other major sports. You can bet on game winners, point spreads, totals, and other markets depending on the event. PBA bet markets are typically available during the Philippine Cup, Commissioner's Cup, and Governors' Cup seasons.

RTP (Return to Player) is a theoretical long-run percentage indicating how much of total bets a slot returns as winnings over millions of spins. Most slots on atjili have RTPs between 95% and 97%, though this varies by game and provider. You can find the RTP for any specific game in the game's information or paytable screen. RTP is a theoretical average — it does not predict individual session outcomes.

The atjili welcome bonus rewards new players on their first deposit. The specific match percentage and maximum bonus amount are published on the atjili Bonus page. To claim it, make your first deposit and opt in to the promotion before or during the deposit. The bonus is credited to your Bonus Balance and must meet the applicable wagering requirement before any associated winnings can be withdrawn.

A wagering requirement (also called a rollover or turnover requirement) is the total amount you must wager on eligible games before bonus funds or their winnings can be converted to real money and withdrawn. For example, a PHP 500 bonus with a 20x wagering requirement means you must place PHP 10,000 in total bets on eligible games before withdrawal is permitted. Each promotion specifies its own wagering requirement — always check the Bonus page for details.

Yes. All atjili bonuses have an expiry period, which is specified in the individual promotion's terms. If the wagering requirement is not completed before the expiry date, the bonus balance and any associated winnings are forfeited automatically. Expiry periods vary by promotion — most range from 7 to 30 days. You can check your active bonus status and remaining time in your atjili account's Bonus section.

No. Bonus funds on atjili are held in a separate Bonus Balance and cannot be withdrawn directly. They must be wagered at the applicable wagering requirement multiplier on eligible games first. Once the full wagering requirement is met, the converted amount moves to your Real Money Balance and becomes available for withdrawal. Your real money deposits are always available for withdrawal regardless of bonus status.

atjili rewards regular players through its ongoing promotions and loyalty framework. As you play more on atjili, you may become eligible for reload bonuses, cashback offers, and exclusive promotions tailored to active players. Details of the current loyalty and VIP structure are available on the atjili Bonus page. Check back regularly as atjili updates its promotions for Filipino players frequently.

atjili operates in alignment with PAGCOR (Philippine Amusement and Gaming Corporation) guidelines, which govern online gaming in the Philippines. atjili is intended for use by Filipino players of legal gambling age (21 years and above). Players are responsible for verifying that online gaming is lawful in their specific location. atjili complies with applicable Philippine laws including anti-money laundering regulations and the Data Privacy Act.

The minimum age to register and play on atjili is 21 years old. This is the legal gambling age in the Philippines under PAGCOR regulations. atjili enforces this strictly — age is declared during registration, and identity verification with a valid government-issued ID may be required at any time. Accounts found to be held by individuals under 21 are immediately suspended.

You can activate self-exclusion directly from your atjili account settings under the Responsible Gaming section — no need to contact support. Self-exclusion suspends your account and blocks re-registration for the duration you select (from a short cooling-off period to permanent exclusion). It takes effect within 24 hours. Any real money balance will be returned to your payment method after verification.

atjili provides a full suite of responsible gaming tools accessible from your account settings: deposit limits (daily, weekly, monthly), session time limits, loss limits, reality check reminders, cooling-off periods (24 hours to 6 weeks), and permanent self-exclusion. All tools are self-service and available 24/7. Reductions and exclusions take effect immediately. atjili's support team is also available at [email protected] for guidance.

If gambling is affecting your life, please reach out for support. You can contact the National Center for Mental Health (NCMH) Crisis Hotline at 1553, available 24/7 across the Philippines. You can also activate atjili's self-exclusion tool from your account settings immediately, or email [email protected] for assistance with responsible gaming tools. Seeking help is the right move — atjili fully supports you in doing so.